Orders are processed within 1–3 business days. You will receive a confirmation email once your order has been shipped.

Orders can be modified or canceled within 12 hours of purchase. After this time, orders may already be in processing and cannot be changed.

Estimated delivery time:

United States: 5–10 business days
International: 7–15 business days

Delivery times may vary depending on carrier operations and external factors.

Once your order ships, a tracking number will be sent via email. Please allow 1–2 days for tracking updates to appear.

Please check with neighbors, household members, or your local carrier first.
Once a package is marked as delivered, TeddyNest is not responsible for lost or stolen items.

We accept returns within 14 days of delivery. Items must be unused and in original packaging.

Are all items eligible for return?
No. The following items are not eligible:

• Personalized or custom products
• Opened or used gift sets
• Final sale items

Please contact support@teddynest.com with your order number and reason for return. Approval is required before sending any item back.

Refunds are processed within 5–10 business days after the returned item has been received and inspected.

Please contact us within 48 hours of delivery and include photo or video evidence. We will arrange a replacement or solution accordingly.

Yes. All transactions are processed through secure payment gateways. Your payment information is encrypted and protected.

Yes, we ship worldwide. Customs fees or import taxes may apply depending on your country.

Customers are responsible for providing accurate shipping details. We are not responsible for orders delivered to incorrect addresses provided at checkout.